Privacy Policy

Personal information we collect

• Account data: username, email, profile details, authentication tokens.
• Contact/support: messages you send us and related metadata.
• Device/usage & analytics: IP address, device type, OS/app version, language, approximate location (from IP), gameplay/feature usage, crash logs, cookies or similar identifiers.
• Payments via app stores: purchase status/receipt identifiers from Apple App Store/Google Play. We do not receive or store full card details.

How we use personal information

• Provide and operate the site/app, create and manage accounts, and deliver features.
• Process purchases, verify entitlements, handle refunds where applicable.
• Improve performance, security, and user experience (analytics, testing, debugging).
• Communicate with you about support requests, updates, and important notices.
• Prevent fraud, enforce rules, and comply with legal obligations.

Sharing and disclosure

We may share information with:

• Service providers (hosting, analytics, customer support, security) under appropriate safeguards.
• App stores/platform providers to administer in-app purchases and subscriptions.
• Authorities or advisors where required or permitted by law, or to protect users and our services.
• Buyers/partners if we restructure, merge, or sell assets (with appropriate protections).

Storage, security, overseas access

We use reasonable technical and organisational safeguards to protect information. Some providers may process or store data outside New Zealand; where we do so, we take steps to ensure comparable privacy protections are applied.

Retention

We keep personal information only as long as needed for the purposes above, including legal, accounting, dispute resolution, and security needs. You may request account deletion; some records may be retained where required or justified.

Your rights (NZ Privacy Act 2020)

• Request access to personal information we hold about you.
• Request correction of personal information; if we don’t agree, you may ask us to attach a statement of correction.
• Complain to the Office of the Privacy Commissioner if you are not satisfied with our response.

To make a request, contact us using the details below. We may need to verify your identity.

Contact

We may update this policy from time to time by posting a revised version on thewheelarena.com.