Support options

Get help with gameplay, virtual coin purchases, or technical issues. We aim to respond within 1–2 business days (NZT).

Email

Best for account and purchase questions

contact@thewheelarena.com

Include: device, browser/app version, and a short description of the issue.

Phone

For urgent technical problems

+64 27 584 1936

Phone support may be limited outside business hours.

Address

The Wheel Arena Limited

Level 20, 188 Quay Street, Auckland Central, Auckland 1010, New Zealand

Open in Maps

Need a faster answer?

Check the most common questions or review responsible play guidance for NZ players.

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Support FAQ

Quick fixes for audio, full-screen, performance, and a safe way to reset local site data.

Quick tools

Copy diagnostics for support, or reset local site data if a game won’t load correctly.

Tip: Include your device model + whether the issue happens in multiple games (e.g., Catfish Hunters vs Mental2).

  • Check your device volume and the in‑game sound toggle (if available).
  • On iOS, ensure the Ring/Silent switch is not set to silent.
  • Try switching tabs/windows back and forth, then click/tap inside the game area again.
  • If using Bluetooth headphones, disconnect/reconnect and reload the page.
  • Full-screen usually requires a direct click/tap on a full-screen button inside the game.
  • Disable pop-up blockers for thewheelarena.com and try again.
  • On macOS: System Settings → Privacy & Security → check any screen recording restrictions (rare).
  • If you’re in a private/incognito window, try a normal window.
  • Close other tabs/apps, especially video streaming or heavy downloads.
  • Switch from mobile data to Wi‑Fi (or vice versa) to test stability.
  • Turn off battery saver / low power mode for smoother graphics.
  • Reload the game page. If it persists, try a different browser (Chrome, Edge, Safari).
  • Hard refresh: Windows (Ctrl+F5), macOS (Cmd+Shift+R).
  • Disable content blockers for the site (ad blockers may block embeds).
  • If you previously verified age, ensure it’s still active; otherwise visit age-gate.html#age-gate-form.
  • If it still fails, use “Reset local data” above and reload.

It clears site-only stored settings on this device (like cached preferences). This can fix stuck loading states. You may need to re-verify age afterwards. It does not affect your device outside this website.

If you’re unsure, contact support first via support options.

Need more help?

Include your diagnostics and the game page link in your message. For safer play tools, visit responsible-play.html#responsible-play-tools.